These Terms and Conditions, along with any referenced documents, policies, and information (collectively referred to as "Terms and Conditions"), govern your use of the website located at https://novocurated.com/ and any associated sub-domains, as well as any other websites or mobile/desktop applications operated by us or on our behalf (referred to as "Website" or "Websites"), and all services provided by us (referred to as "Services").

By using our Services, you agree to comply with and be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you are prohibited from using the Services. If you continue to access or use the Website or make a purchase, it will be considered as your acceptance of these Terms and Conditions.

1) Overview

When we refer to "we," "us," or "our," we mean NOVO CURATED. "You" or "your" refers to the individual or entity using the Services.

These Terms and Conditions are provided in English. We do not retain copies of contracts between you and us or between you and third-party partners regarding your purchase of products. We recommend saving or printing these Terms and Conditions for future reference. These Terms and Conditions may be updated periodically, and we advise you to review them regularly or before placing any order, to ensure you are aware of the latest version in effect.

2) About Us

We are NOVO CURATED LIMITED, the operator of this Website, registered in England and Wales. Our registered address is 124 City Road, London, EC1V 2NX, United Kingdom, and our company registration number is 15771823.

Our Services, as outlined below, enable you to explore and purchase products from various third-party designers or brand stores ("Partners") through the Website. When you make a purchase via the Website, you are entering into a contract directly with the respective Partner. NOVO CURATED acts as an intermediary on behalf of the Partner, facilitating the transaction. We are not a party to the contract between you and the Partner. For details on your contract with the Partner, please see Sections 5, 6, and 8 below.

3) Services Provided

Our Services allow you to browse our Website and purchase products from various global Partners. We also provide complementary services, including customer support and payment processing, at no additional cost. The contract for the purchase of products is between you and the Partner, and not with us. The Partner is responsible for the sale and delivery of the products. Delivery logistics are handled by the Partner, and any related charges will be displayed at checkout. Your contract with the Partner is completed once the products are delivered to you by the Partner's courier or upon collection from the Partner.

We will be liable for any loss or damage you suffer as a result of our failure to comply with these Terms and Conditions, to the extent that such loss or damage is a foreseeable consequence of our breach or negligence. However, we will not be liable for any loss or damage that is unforeseeable. Loss or damage is considered foreseeable if it was an obvious result of our breach or if both parties anticipated it when you started using the Services.

4) Liability

We will not be liable for any losses except as specifically outlined in these Terms and Conditions. Our liability to you is strictly limited to the following:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any other liability that cannot be excluded or limited by applicable law.

These Terms and Conditions outline the full extent of our liability regarding your use of our services. No further claims or losses will be accepted unless specified.

5) Products

We strive to provide accurate product descriptions and details on our Website. However, as this information is supplied by our Partners, we cannot guarantee that all product details are completely accurate or free from errors. If you need further clarification about a product, please contact our customer service team at operations@novocurated.com.

Product images on the Website are for illustrative purposes only. While we make efforts to display accurate colors, we cannot guarantee that your device’s screen will reflect the true color of the product.

If you receive a product that does not match its description, is defective, or is of unsatisfactory quality, you may return it. We will collaborate with the relevant Partner to resolve the issue, providing either a full refund, a replacement, a discount, or repair, depending on the situation. We will also reimburse reasonable return costs and any applicable delivery charges. For return instructions, please refer to Section 11.

As a consumer, you have legal rights regarding faulty or misrepresented products. These Terms and Conditions do not limit those rights.

Products offered by our Partners are for personal, domestic use only. They may not be used for commercial purposes. You are also prohibited from exporting, re-exporting, or transferring products to any countries or territories under embargoes or sanctions, or to individuals on official sanction lists such as the U.S. Treasury Department’s Specially Designated Nationals List or the E.U.’s Consolidated Financial Sanctions List. Neither we nor our Partners are liable for any loss of profit, business interruption, or loss of business opportunities.

6) Partners

As mentioned, the contract for purchasing products is directly between you and the relevant Partner. We act solely as an agent for the Partner to facilitate the finalization of the transaction, but we are not a party to the contract itself. Therefore, the products are not being sold directly by us.

We require all Partners to adhere to fair business practices in line with our own standards, but we are not responsible for their business practices. If you experience dissatisfaction with a product or service, please contact us, and we will work with the Partner to resolve the issue.

7) Intellectual Property Disclaimer

As stated in these Terms and Conditions, we are not a party to the agreement between you and the relevant Partner, and therefore, we cannot guarantee that any product or service offered does not infringe upon your intellectual property rights or those of any third party. We disclaim any responsibility for such issues to the fullest extent permitted by law, and you agree to indemnify and hold us harmless from any third-party claims.

If you believe that any product or service listed on our Website infringes upon your intellectual property rights, please submit an "Infringement Report" by emailing us at operations@novocurated.com. Your report should include your contact details, an explanation of the infringement, and identification of the specific product or service in question. We will assess the report and take appropriate action accordingly.

8) Orders

To place an order, you must be over 18 years old and possess a valid credit or debit card. By placing an order, you confirm that all the information provided is accurate, that you are an authorized user of the payment method, and that sufficient funds are available for the purchase.

The Website allows you to review your order and correct any errors before completing the purchase. Please review your order carefully, as you are responsible for ensuring the accuracy of the products, quantities, size, and color.

(a) Pricing & Availability

We make every effort to ensure the accuracy of product details and prices on the Website, but errors may occur as this information is provided by our Partners. If there is a pricing error, we will notify you and offer the option to confirm your order at the correct price or cancel it. If we cannot contact you, the order will be considered canceled. If you cancel and have already paid, we will issue a full refund.

For customers in the UK or EU, the prices listed on the Website include VAT. Delivery fees are charged separately and vary based on your order and delivery address, and will be displayed at checkout. If products are shipped from outside your region, import duties may apply, which you will be responsible for paying.

(b) Payment

When you place an order, we will conduct a pre-authorization check on your payment method to verify the transaction. Products will only be dispatched once payment is authorized and the Partner approves the order. If there is an issue processing your payment, we will contact you for further details. We reserve the right to decline your order if the product is unavailable, if payment cannot be authorized, or if eligibility requirements are not met.

(c) Partners

Your order will be processed after you confirm it on the Website. You will receive an email acknowledging your order, but this is not an acceptance of your order by the Partner. The contract will only be formed once the Partner accepts your order and we send you a confirmation email. This email will detail the products purchased and your rights to cancel (see Section 11 for cancellation rights). Only the products listed in the confirmation email will be part of the contract between you and the Partner.

9) Delivery

The estimated delivery date for your products will be provided in your order confirmation email. Delivery services are managed by our Partners, and while they will make every effort to deliver by the estimated date, delays can occur due to circumstances beyond our control (see Section 16 for more details). In the event of a delay, the Partner will attempt to deliver your products as soon as possible, but we are not liable for any losses caused by such delays.

Delivery times and methods may vary depending on product availability and your delivery address. Products may be delivered separately in multiple shipments. If no one is available to sign for the delivery, instructions will be left for rescheduling.

Our Partners may offer additional delivery options, including:

• Signature Release: Opt out of signing for the delivery.
• Leave with Neighbor/Reception/Security: Redirect delivery to a neighbor or another location.
• Reschedule Delivery: Choose an alternative delivery date.
• Redirect to Collection Point: Have the package delivered to a nearby collection point.

By selecting these options, you agree that we are not responsible for any loss or damage resulting from your chosen delivery method.

11) International Deliveries

We provide delivery to several international destinations, and the list of countries we ship to can be found on our Website. Please be aware that certain products may have restrictions depending on the destination country, so we recommend reviewing this information carefully before placing your order.

For international orders, additional import duties and taxes may apply upon arrival at the destination. Please refer to Section 9(b) for more details on taxes and duties. It is your responsibility to ensure compliance with all relevant laws and regulations in your country of delivery. We will not be liable for any issues arising from failure to comply with these regulations.

12) Returns

Please see our returns policy here.

Cancelling Under the Consumer Contracts Regulations

If you are located in the EU or the UK, you may have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 ('CCRs') or equivalent consumer legislation. This right allows you to cancel your order within a specific period, typically starting the day after you receive your products, should you change your mind.

To cancel, you must notify us within the cancellation period by emailing us at operations@novocurated.com with your name, address, and order reference, or by filling out the cancellation form at the end of these Terms and Conditions and sending it via email.

Once you cancel, you must return the products within 14 days, and they must comply with the conditions outlined in our Returns Policy. Upon receipt and verification of the returned products by the relevant Partner, we will process your refund, including the original delivery cost. However, you will be responsible for the cost of returning the items unless otherwise specified.

The "cooling-off period" is up to 14 days after receiving your products, during which you may cancel your order (unless stated otherwise, e.g., for sale or custom orders).

13) Website

This section outlines the terms for using our Website, whether you are making a purchase or simply browsing. By using the Website, you agree to comply with these rules. If you do not agree, you should leave the Website immediately.

(a) Website access

The Website is provided free of charge, and it is your responsibility to ensure that you can access it. You are also responsible for ensuring that anyone using the Website through your internet connection complies with these Terms and Conditions.

Access is granted temporarily, and commercial use of the Website or its content is prohibited without prior written consent from us. We reserve the right to modify or withdraw access to the Website at any time, and we are not responsible for any downtime or unavailability.

By using the Website, you agree that electronic communications from us or our Partners will fulfill any legal requirement for communication in writing.

(b) Conduct

You agree not to misuse the Website or interfere with other users' access. You are responsible for all electronic communications and content sent from your device and must use the Website for lawful purposes only.

Prohibited activities include:

• Violating applicable laws and regulations
• Engaging in fraudulent or unlawful activities
• Sending offensive, defamatory, or illegal content
• Distributing viruses or harmful software
• Spamming or sending unsolicited communications

Causing harm, inconvenience, or annoyance to others

Any violations may lead to criminal liability under the Computer Misuse Act 1990, and we reserve the right to report such breaches to authorities.

(c) Third-Party Products & Services

The Website may feature products or services offered by third parties (Third Party Products and Services). These may be subject to additional terms that you should review before using them. We are not responsible for any issues arising from the use of third-party services and may suspend or terminate your access if you breach these terms.

Use of third-party services is at your own risk, and we make no guarantees about compatibility with your device.

(e) Website Liability

We may update or modify the Website at any time but are not obligated to do so. Please be aware that some content may become outdated. The content on the Website is for general information only, and we do not guarantee its accuracy or completeness. To the maximum extent permitted by law, we exclude all warranties, representations, or terms related to the Website’s content.

We are not liable for any loss or damage resulting from your use of the Website or reliance on its content, including loss of profit or business opportunity. We are also not liable for damage caused by harmful software or viruses on the Website.

Our liability does not extend to death or personal injury caused by our negligence, fraud, or other liabilities that cannot be limited by law.

14) Privacy Policy

We process your personal information in accordance with our Privacy Policy. We encourage you to read it thoroughly, as it explains how we collect and use your data. By using the Website, you consent to the data practices outlined in the Privacy Policy and confirm that all the information you provide is accurate.

15) Other

Each section of these Terms and Conditions is separate. If any part is deemed unlawful or unenforceable by a court, the remaining sections will remain in effect.

If we fail to act immediately when you breach these Terms and Conditions, it does not waive our right to enforce them later. Any waiver must be in writing and signed by one of our Directors.

These Terms and Conditions constitute the entire agreement between us and supersede any prior agreements.

Neither we nor our Partners are liable for failure or delays in fulfilling obligations due to factors beyond our control, including natural disasters, strikes, or government actions. We will notify you if such events occur, and obligations will be suspended until the event is over.

If you have any complaints, please email operations@novocurated.com, and we will address them accordingly.

16) Governing Law and Jurisdiction

These Terms and Conditions, as well as any related issues regarding your order or use of the Website, are governed by English law. To the fullest extent permitted by law, any disputes or claims related to these Terms and Conditions will be under the exclusive jurisdiction of the courts of England.

17) Intellectual Property

We own or hold the necessary licenses for all intellectual property related to the Website and its content, including text, graphics, logos, icons, images, and software ("Content"). These rights are protected under copyright and other intellectual property laws. All rights are reserved.

You may not extract or reuse portions of the Website's content, including using data mining tools or similar methods. Unless explicitly stated, individuals, third-party trademarks, and product images on the Website are not affiliated with us. All trademarks displayed belong to their respective owners.